Refund policy

①Regarding cancellation of products We accept cancellations until you receive a shipping completion email.

②In case you receive a product different from the one you ordered or damaged If you receive a product that is different from the one you ordered or is damaged during delivery, please contact us immediately at the contact information below. Please attach a photo of the relevant product (if it is damaged, a photo showing the extent of the damage). Please return the item by cash on delivery.

③Regarding returns or exchanges due to customer's convenience We will only respond to returns or exchanges due to customer's convenience if you contact us within 3 days of the arrival of the product. In this case, please bear the shipping costs, fees, etc. related to the return or exchange yourself. Also, please note that we generally do not accept returns or exchanges for the following items, so please understand. ・Products that have been opened once ・Refrigerated products ・Products that have been ordered for more than 8 days ・Products that are stated as non-returnable on the product introduction page ※Please note that there may be other cases where returns are not accepted.

*Online mail-order sales allow you to apply after careful consideration, so the cooling-off system does not apply.

■■Contact Information■■

Email: net@yutaka1.com Business hours: 10:00-19:00 (Closed every Wednesday) 

If you contact us regarding returns or exchanges, please use the subject line "Inquiry regarding returns or exchanges" and provide the following information.

・Your name

・Order date

・Order number (found in the order confirmation email you received)

・Name of the product you wish to return or exchange

・Defective area (if damaged, please attach a photo showing the extent of the damage)

*Due to domain restrictions for spam email prevention, emails may not be delivered properly, so please make sure that the above domain can receive emails.

*If there is no reply within 3 business days, we kindly ask you to contact us again by phone. Thank you for your understanding.

Phone: 011-716-5174